Our 30-day promise.

How to request a refund

1. Email care@beyondcactus.com within 30 days of receiving your order.
2. Include your order number and a sentence on what didn't work — your feedback helps us improve.
3. We'll confirm next steps within two working days. Most refunds are processed within 5–7 working days of confirmation.

What's covered

• The 30-day guarantee covers your first order with us — opened or unopened.
• Refunds are issued to the original payment method.
• Subsequent orders may be refunded for unopened boxes within 14 days of delivery.

Damaged or missing items

If your parcel arrives damaged, or you're missing an item, please send a photo to care@beyondcactus.com within 48 hours of delivery and we'll arrange a replacement or refund right away.

Subscription cancellations

You can pause or cancel a subscription at any time from your account page or by writing to our care team. There are no fees, and changes take effect immediately.